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Knowledge Hub
How to activate your merchant account
Learn how to complete the KYC verification and activate your Billuu dashboard to start billing.
Importing your menu database using excel
Quick steps to import menu categories, variants, and taxes using our standard excel template.
Thermal printer setup (USB & Ethernet)
Configure 80mm and 58mm thermal printers. Connect over network (IP) or direct USB interface.
Connecting multiple POS counters
Sync multiple cash counters to share inventory levels and central kitchen dispatch data in real time.
Managing your subscription plans
Update credit card details, view invoices, download payment receipts, or change subscription cycles.
GST tax and HSN configurations
Configure CGST, SGST, IGST, and service charge rates. Assign specific HSN codes to items.
Setting up WhatsApp e-bills
Activate direct customer notifications to dispatch beautiful digital bills via official WhatsApp API.
Setting up kitchen display screens (KDS)
Replace traditional paper KOTs with touchscreens in the kitchen to streamline prep times.
Device Diagnostics Assistant
Experiencing hardware connectivity bugs? Select a component below for immediate diagnostic advice.
Real-time Service Status
Connect with our live experts
Need immediate help? Reach out directly using our official support channels.